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Shipping Policy

Last updated: June 2026

This Shipping Policy applies to orders placed through govelmex.com.

Velmex supplies RC model car upgrade parts and accessories for international customers, including hobby shops, online sellers, distributors, sample order buyers and B2B buyers.

  1. Order Processing

Most orders are processed after the product details, order amount, shipping method and delivery address are confirmed with the customer.

For sample orders, please contact Velmex before payment.

Processing time may vary depending on product availability, order quantity, mixed SKU requirements, packaging requirements and supplier preparation time.

Typical processing time:

Sample orders: 3–7 business days after payment and confirmation
Mixed SKU orders: 5–12 business days after payment and confirmation
OEM / ODM or custom orders: confirmed case by case

  1. Shipping Methods

We may ship orders by international express, air shipping, freight forwarder or other agreed shipping methods.

Common shipping options may include:

DHL
FedEx
UPS
EMS
Air cargo
Customer’s appointed freight forwarder
Other agreed logistics channels

The final shipping method will be confirmed before shipment.

  1. Shipping Cost

Shipping cost depends on:

Destination country
Package weight and size
Shipping method
Order quantity
Product type
Customer requirements

For B2B orders and sample orders, shipping cost is usually confirmed before payment or before final shipment.

  1. Delivery Time

Estimated delivery time depends on the shipping method and destination country.

Typical delivery time:

International express: 5–10 business days after shipment
Air shipping or freight forwarder: case by case
Remote areas or customs inspection: may take longer

Delivery time is an estimate and cannot be guaranteed, because customs clearance, local delivery and force majeure events may cause delays.

  1. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other local charges.

These charges are the responsibility of the customer, unless otherwise agreed in writing.

Velmex is not responsible for delays caused by customs clearance, incorrect import documents or customer’s local import requirements.

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please make sure the following information is correct before shipment:

Recipient name
Company name
Street address
City
State / Province
Postal code
Country
Phone number
Email address

Velmex is not responsible for failed delivery caused by incorrect, incomplete or outdated shipping information provided by the customer.

  1. Tracking Information

When tracking information is available, Velmex will provide the tracking number or shipment details to the customer.

Please keep your order confirmation, shipping confirmation and tracking information for your records.

  1. Lost, Delayed or Damaged Shipments

If a shipment is delayed, damaged or lost, please contact us as soon as possible.

We may request:

Order number
Tracking number
Package photos
Product photos
Shipping label photo
Description of the issue

We will help check the case with the shipping carrier or logistics provider.

  1. Sample Orders

The “RC Parts Sample Order Payment” product is only for confirmed sample orders.

Customers should confirm product details, sample amount, shipping method, lead time and delivery address with Velmex before placing payment.

  1. Contact Us

For shipping questions, please contact:

Email: [email protected]