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Refund and Return Policy

Refund and Return Policy

Last Updated: June 2026

Thank you for shopping at Velmex.

This refund and return policy applies to remote control model car parts, accessories, sample orders, and confirmed B2B orders placed through the gomelmex.com website.

  1. Sample Order Payment

Our “Remote Control Model Car Parts Sample Order Payment” page is only for confirmed sample orders.

Before paying for the sample, customers should confirm the following information with Velmex via email:

Product Details

Sample Quantity

Shipping Method

Delivery Time

Shipping Address

Any Special Requirements

1 piece = $1

For example: If the confirmed sample order amount is $58, the customer should add 58 samples to their cart.

  1. Order Confirmation

Please contact Velmex before paying for your sample order.

Once the product details, sample quantity, shipping method, and shipping address are confirmed, we will process the order based on the confirmed information.

  1. Returns

Since many remote control model parts orders are sample orders, mixed SKU orders, confirmed B2B orders, or product matching orders, returns are not accepted except in the following cases:

Velmex sent the wrong item.

The item was damaged during shipping.

The item was confirmed to have quality issues before use.

The order has not yet been shipped, but the customer requests cancellation before processing the order.

Returned items must be unused, uninstalled, and in their original condition.

  1. Non-Returnable Items

The following items are not returnable unless a quality issue has been confirmed:

Used or installed remote control model parts.

Customized or OEM/ODM products.

Specially sourced products.

Shipped mixed SKU sample orders.

Products damaged due to improper installation, modification, misuse, or racing impact.

Products without original packaging or clear proof of purchase.

  1. Refunds

If a refund is approved, Velmex will process it through the original payment method.

Refund processing time may vary depending on the payment service provider, bank, or PayPal account.

Unless otherwise stipulated by applicable law, shipping costs, PayPal transaction fees, customs duties, taxes, and bank charges may not be refunded.

  1. Damaged, Missing, or Incorrect Goods

If your package arrives damaged, or you receive the wrong goods, please contact us within 7 days of receipt.

Please provide:

Order Number

Product Photo

Package Photo

Waymark Photo

Description of the Problem

We will verify the situation and provide a solution, such as replacement goods, partial refund, store points, or other mutually agreed arrangements.

  1. Return Shipping Costs

If the return is due to our incorrect shipment or a confirmed product quality issue, Velmex will negotiate a reasonable solution with the customer.

If the return is due to the customer’s own reasons, such as selecting the wrong model, incorrect address, changing their mind, or improper installation, the customer may be responsible for return shipping costs and related expenses.

  1. Order Cancellation

Orders can be cancelled shortly after they are placed. Once an order has been processed, packed, or shipped, it may not be possible to cancel it.

  1. Contact Us

For refunds, returns, or order issues, please contact us:

Email: [[email protected]]

When contacting us, please provide your order number, product information, and photos.